Refund Policy

Thank you for using Festwaygift website and Festwaygift App!

At Festwaygift, customer satisfaction is our priority. If you are not completely satisfied with our gift voucher purchase, we offer a clear and transparent refund policy to ensure your experience is seamless. Whether you’re purchasing for yourself or gifting someone special, our goal is to make everything easy and convenient.
Company (referred to as "the Company," "We," "Us," or "Our" in this Agreement) represents Festwaygift Infotech Private Limited. We’re here to bring you seamless and secure services!
Applicationor App refers to the innovative software program we’ve created, named Festwaygift, designed for your convenience and available for download on your electronic devices. It's your go-to app for all things gift vouchers.
Service refers to the complete experience you get with Festwaygift, whether it’s through ourApplicationor website, or both—everything you need to shop, gift, and save, all in one place.
The website is your gateway to the Festwaygift Gift Vouchers Store, where you can explore, purchase, and manage your gift vouchers. Simply visit us at https://Festwaygift.com/ to get started!

Refund Eligibility

Refunds will be provided only if the gift vouchers purchased via the Festwaygift website or app are not successfully received.

Refund is not applicable under the following circumstances:

1. Used Gift Vouchers: Once the gift card has been used or the code has been redeemed, refunds will not be provided.2. Change of Mind: If you no longer wish to use the gift card or have changed your mind after purchase.3. Expired Gift Vouchers: As per the brand's policy, gift vouchers can't be refunded or used after they expire.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps: 1. Contact Customer Support: Reach out to Festwaygift’s customer support team at support "@"Festwaygift.com within 7 days of purchase.
2. Provide Necessary Information: Include your order number, email address, and a description of the issue. If applicable, attach a screenshot or error message. 3. Wait for Review: Once we receive your request, our support team will review the situation and provide a resolution within 7 business days.

Refund Process

If your refund request is approved, we will process the refund to the original payment method used for the purchase. Refunds may take up to 10 business days to reflect in your account, depending on your payment provider’s processing time.

Right Reserve for Policy Updates

Festwaygift reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after such changes indicates your acceptance of the updated policy. We encourage you to review the policy periodically to stay updated.

Contact Us

If you have any questions or need assistance with a refund request, please don’t hesitate to contact us at: 1 .Email: support @Festwaygift.com

Thank you for choosing Festwaygift. We’re committed to providing you with the best service and ensuring your Gift Card experience is delightful!