Privacy Policy

Festwaygift Infotech Pvt. Ltd. (referred to as "the Company," "we," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit and interact with our website https://Festwaygift.com/. By accessing and using the website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use the website.

We may collect personal information such as your contact details, payment information, and other relevant data when you visit or interact with the website. This information is used to provide services, improve the website, personalize your experience, and communicate with you regarding products, services, or updates.

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. In certain cases, we may share your personal information with third parties to comply with legal obligations or to work with service providers who assist us in managing the website.

The website may use cookies to enhance your experience and to analyze usage patterns. We also reserve the right to modify this Privacy Policy at any time without prior notice. It is important to review the policy periodically to stay informed about any changes.

By continuing to use the website, you expressly consent to the collection, storage, and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms, please refrain from using the website. This Privacy Policy is part of the Terms of Use and forms a legal agreement between you and Festwaygift Infotech Pvt. Ltd.

1. Definitions

In this Privacy Policy, we want to make sure everything is clear for you. Below are some key terms that you'll come across; each one explained so there's no confusion.

Personal Information: This refers to anything that can identify you as an individual. Whether it's on its own or combined with other details, if it helps recognize you, it's Personal Information. Think of things like your name, email, or phone number.
Sensitive Personal Data or Information (SPI): These are the more private details about you, things that we handle with extra care, including:
- Passwords you use to secure your accounts
- Financial details, like bank accounts or card numbers
- Your health or medical history, which is deeply personal
- Your sexual orientation, something private and personal to you
- Biometric data, like your fingerprints or facial recognition
- Information you share when registering with us, like your address or contact details
- Call data records, the details of your phone communications with us
You/Your/User: When we say "You," we're talking to the individuals or businesses who visit, interact with, or use our services. This also includes anyone submitting your details for you, like a friend or representative.
Third Parties: These are the people or entities who are outside our relationship with you. Whether it's another company, website, or individual not involved in the services we provide, they're considered Third Parties.
Services: This is what we offer through our platform. It includes the Website (https://Festwaygift.com/) and the Festwaygift App (available on Android). We help you earn cashback when you shop through our partner e-commerce sites. You can communicate with us through various channels, like email, SMS, WhatsApp, or even over the phone.
User Information: This is everything we know about you — your Personal Information combined with any Sensitive Personal Data that you’ve shared with us while using our services.
Website & App (The Platform): The "Platform" is the magic behind everything we do! It includes our website (https://Festwaygift.com/) and the Festwaygift mobile app, both designed to give you the best cashback experience. Whether you're browsing on your desktop or shopping on your mobile, the platform is where it all happens.

2. Consent and Acceptance

By using this website, you expressly consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. Your continued use of the site implies acceptance of any changes to the policy.

3. Why This Privacy Policy?

This Privacy Policy is published in compliance with, among others:

Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Sensitive Personal Data or Information (SPI) Rules;
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 ("Intermediaries Guidelines").

This Privacy Policy outlines, among other things:

The types of information collected from Users, including Sensitive Personal Data or Information;
The purposes, means, and methods of using such information;
How and to whom Festwaygift may disclose such information.

4. Collection and Management of Personal Information

We collect personally identifiable information such as your name, email address, phone number, credit card details, and other personal data when you use our services. This information helps us provide you with a personalized experience and enables us to improve our platform.

At Festwaygift, we prioritize the privacy of our users, and all our services are designed in compliance with the relevant laws of the Government of India.

To provide you with the best possible services, we may need to collect certain personal information when you access and use our services. When you use our platform, we may ask you to voluntarily provide information that personally identifies you or could be used to personally identify you. This may include, but is not limited to, the following types of information:

Contact Data: Such as your email address and phone number
Account Information: Including your username and passwords
Demographic Data: Such as your name, gender, age, date of birth, and pin code
Usage Data: Information regarding your usage of our services, and other transactions made through or with Festwaygift
Device and Browser Information: Data about your interactions with our platform, including clicks on links, browsing patterns, retailer preferences, and information from your mobile device, web browser, and mobile browsing activities
Payment Information: Including your bank account details such as the name of the bank, account number, IFSC code, bank branch, or any other payment-related information
Voluntary Information: Any other information you choose to share with us, such as details shared through emails, calls, letters, or customer support interactions. This may include your work details, home or work address, family information, e-commerce transaction details, order IDs, alternate contact information (phone numbers, emails), or any other information you provide from time to time.

5. Types of Data Collected

Personal Information: Includes email address, name, phone number, payment details, etc.
Transactional Information: Includes details regarding purchases, billing address, payment methods, and transaction history.
Non-Personal Information: Non-Personal Information: Includes browser type, IP address, and browsing patterns.

6. Use of Personal Data

We use your personal information to:
Process transactions and orders
Provide customer support
Customize your experience on the platform
Send promotional offers and marketing communications
Detect and prevent fraud

7. Sharing of Personal Information

We do not sell your personal information to third parties. However, we may share your data with trusted affiliates or third-party service providers to assist with payment processing, marketing, fraud detection, or legal compliance. We ensure that these partners comply with our privacy standards.

8. Data Security

We implement strong security measures to protect your personal information from unauthorized access, alteration, or disclosure. All sensitive data is encrypted, and we follow industry best practices to ensure the safety of your information.

9. Privacy Statements

By using our services, the User acknowledges and agrees to the following:

Public Information: Any information that is freely available in the public domain, or that is accessible under the Right to Information Act, 2005, or any other law, will not be considered as ‘Personal Information’ or ‘Sensitive Personal Data or Information’ as per this Policy.
Automatic Tracking: Festwaygift may automatically collect information about you based on your IP address and your interactions on our platform. By using our services, you expressly consent to this tracking. We may use this data to conduct internal research on user demographics, interests, and behavior, helping us better understand and cater to your preferences. This could include details like your computer & browser information, IP address, and mobile device data. This information may be shared with third parties to enhance our services, and by using the platform, you consent to this sharing. Additionally, aggregated and anonymized findings may be shared with third parties for market research and feature development.
Information Compilation: All the data we collect about you, whether directly provided or gathered through your activities on our platform (including emails, chats, SMS, or calls), may be compiled into a user profile to help us improve your experience. By using our services, you agree to this compilation.
Keeping You Updated: To keep you informed about your activities on the platform, we may send you notifications through email, SMS, WhatsApp, or app messages. These include updates on your cashback earnings, transaction confirmations, and important administrative messages. Rest assured, these updates are strictly for your use and are not shared with others.
Marketing Communications: We also send newsletters, special offers, and promotions to help you save more. You can always opt out of receiving these marketing messages by informing us at any time.
No Spamming: We are committed to preventing spam on our platform. Spamming is strictly prohibited under our Terms and Conditions. If you encounter any spam, please contact us so we can investigate and take appropriate action.
Promotional Offers: The contact information you provide to Festwaygift may be used to send you offers, promotions, and relevant deals. By providing your contact details, you consent to receiving these communications. You can unsubscribe from promotional emails anytime by clicking on the unsubscribe link or by emailing us at support@Festwaygift.com
Optional Surveys: Occasionally, we may invite you to participate in online surveys. These surveys may ask for demographic details like age, income, and location. The insights from these surveys help us tailor our services to meet the needs of both new and existing users.
Communication Records: We may keep records of your electronic communications and phone calls for support, service administration, and research purposes. This helps us provide you with better assistance and improve our services over time.
Reviews and Feedback: From time to time, Festwaygift may ask you to provide reviews or feedback about the services you’ve used on the platform. These reviews help others make informed decisions. By submitting a review, you consent to having it published on our platform along with your name and other details for the benefit of other users. While we value your input, Festwaygift reserves the right to remove any reviews or content at its discretion, without notifying the user.
Sensitive Data Collection: The collection of ‘Sensitive Personal Data or Information’ is subject to your express consent as required by the Information Technology Act, 2000. By accepting this Privacy Policy and clicking on the “I Agree” button during registration, you provide your consent to such data collection as per applicable laws.
Accuracy of Information: You are responsible for ensuring that the information you provide is accurate and up to date. If you notice any inaccuracies, you can correct, delete, or amend your information by contacting us at support@Festwaygift.com. We will make reasonable efforts to update the data as quickly as possible. If we find that the information is false, outdated, or incomplete, or if we suspect inaccuracies, we may discontinue the services to your account as per our Terms and Conditions.
Voluntary Information: All information provided to Festwaygift is voluntary. You have the right to withdraw your consent at any time, as per the terms outlined in this Privacy Policy and our Terms and Conditions. However, please note that withdrawing consent will not affect the past processing of your information. If you wish to delete your account or stop Festwaygift from using your data, simply reach out to us at support@Festwaygift.com. We retain your data only as long as necessary for the services you’ve used or as required by law. In some cases, data may be anonymized and retained for analysis but will not be used for personal identification.
Opting Out of Non-Essential Communications: If you no longer wish to receive non-essential communications such as promotional or marketing messages, please send us an email at support@Festwaygift.com, and we’ll promptly honor your request.

10. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. If you wish to delete your information, please contact us directly.

11. Marketing and Promotional Communications

With your consent, we may send promotional emails and offers based on your preferences and activities on the platform. You can opt out of marketing communications at any time by clicking the unsubscribe link in the emails or adjusting your account settings.

12. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing the privacy policy of any external site you visit.

13. Changes to the Privacy Policy

We may modify this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy regularly for updates.

14. Grievance Redressal

In accordance with the Information Technology Act 2000, if you have any grievances regarding the privacy practices of Festwaygift, please contact our Grievance Officer at the following details: Email: support@Festwaygift.com

15. Security Precautions

We use state-of-the-art security measures to safeguard your personal information. All transactions are processed through secure servers, and we ensure that your data is stored in a secure environment.

16. International Users

If you are accessing Festwaygift from outside of India, please be aware that your data may be transferred to servers located in India. By using our services, you consent to the international transfer of your data.

17. Children’s Privacy

Festwaygift does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such data immediately.

18. Your Rights

You have the right to access, update, and delete your personal information. If you wish to exercise these rights, please contact us at the provided support email.

19. Amendments or Changes to Privacy Policy

Festwaygift reserves the right to update or modify this Privacy Policy at any time, with or without prior notice. In the event of significant changes to the way Festwaygift handles User Information, or to the Privacy Policy itself, Festwaygift will either display a notice on the Website or send an email to Users, as applicable. This will allow Users to review the updated terms before continuing to use the Services.

If a user objects to any of the changes made to the Privacy Policy and no longer wishes to use Festwaygift Services, the User may notify us at support@Festwaygift.com to deactivate their account. Unless otherwise stated, the current Privacy Policy will apply to all information Festwaygift has about the User and their account.

By continuing to use the Services after a notice of changes has been sent to the User or published on the Platform, the User automatically consents to the revised terms of this Privacy Policy.

20. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please feel free to contact us:

Email: support@Festwaygift.com

21. Your Consent

By using the Festwaygift website and providing your information, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy.